Period of validity: Offers on the site are valid while they are online.

Territorial scope: Offers are valid for all purchases made online for Metropolitan France and the following countries: Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway and Romania.

Validation: When you click on the “Validate” button after the order process, you declare that you accept the order and the present General Terms and Conditions of Sale in full and without reservation. The data recorded by crusauvage.com constitutes proof of all transactions between crusauvage.com and its customers. Data recorded by the payment system constitutes proof of financial transactions.

Availability: All products on the site are available and our offers are subject to availability. If a product is unavailable after you have placed your order, we will inform you by e-mail or telephone within 48 hours (working days). You may then request cancellation of your order or exchange of the missing product(s).

Satisfied or your money back : In case of complaint, you can contact us by : E-mail : crusauvage(a)proton.me / Phone : +33 661721611 / Mail : Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – FRANCE . Please quote your order reference when contacting our customer service department.

Refund condition within 7 days :
1. The product is returned simply because you are not satisfied: refund of the product only, return costs at your expense.
2. The product is returned because it does not meet your expectations: refund of the product only, return costs at your expense.
3. Refunds will be made within 15 days of receipt of the product(s) by post to: Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – FRANCE.

Our guarantees:
We make every effort to ensure that our products and services give you complete satisfaction. If you are not completely satisfied, we offer you a refund or replacement of the product(s) concerned. No returns or replacements will be accepted more than 10 days after the date of receipt.
In order to process your request, please state your full name, address, order date, order number and customer reference.
Incomplete requests will not be processed.
Return parcels to: Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – FRANCE. Participation in shipping and handling costs.

Return shipping costs:
In the event that a parcel is returned to Cru sauvage by the postal services, for one of the following reasons: “Unclaimed”, “Incomplete address”, “Does not live at the address indicated”, “Refused”, or for any other reason independent of an error or clumsiness on the part of Cru sauvage, the costs of reshipment are at the purchaser’s expense.

Applicable law – disputes:
The present contract is subject to French law. The language of this contract is French. In the event of a dispute, the court of Valence shall have sole jurisdiction. These provisions do not deprive members living outside Metropolitan France of the application of the rules provided for in international conventions.

Dispute resolution :
Our Customer Service is at your disposal to resolve any dispute that may arise and to find an amicable solution. You can contact us by : E-mail : crusauvage(a)proton.me / Phone : +33 661721611 / Mail : Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – FRANCE
If you are not satisfied with the proposed amicable solutions, we recommend that you contact the FEVAD or the competent jurisdiction.

Order processing and delivery times :
For shipments within France :
– Orders are dispatched within 5 working days of online validation.
Your order will be delivered within:
– 48-72 hours by recorded delivery or Colissimo suivi (delivery time not guaranteed).
These times apply to working days, excluding postal delivery problems and subject to product availability.
For all shipments abroad:
– Orders are dispatched no later than 5 working days after online validation.
Your order will be delivered within
– 1 week by “lettre suivie” or “Colissimo suivi” (delivery time not guaranteed)
These lead times are for working days, excluding postal delivery problems and subject to product availability.

Duties and taxes :
VAT
– Regulations are set by the European Union.
– Shipments to private customers within the European Union: French VAT included for private customers.
– Shipments to EU countries for companies with an INTRACOM VAT number: Invoicing exclusive of VAT. Not currently available on this site.
– Shipments outside the European Union: Invoicing free of taxes and duties (any duties at destination are payable by the customer).

Customs duties at destination and import restrictions :
Any customs duties payable at destination are the responsibility of the consignee. These duties are not the responsibility of Cru sauvage. It is therefore your responsibility to check with local authorities for any import restrictions on the products you intend to order.

Data collected during site visits:

When you visit our site, the software activated by your own computer (cookies) collects data on the date and pages visited, the time spent visiting the site, as well as your computer’s address, access provider, search engine and the link used to access the site.
This data collection enables us to improve the ergonomics of our site and reinforce the effectiveness of our partnerships. You can prevent this collection by deactivating this function in your browser. Even when this function is deactivated you will still be able to access our site.

Other information:
When you place an order, we record certain data (surname, first name and postal address) in order to process your request. Through us, you may receive offers from other companies or organizations. If you do not wish to receive such offers, simply contact us (stating your full name, address and customer number or e-mail address) by e-mail or post.

If you do not wish to receive these proposals and indicate this to us when transmitting your data, we will respect your wish.

If your child has registered information on our site and you wish to verify, modify, update or delete it, please inform us: E-mail: crusauvage(a)proton.me / Telephone: +33 661721611 / Mail: Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – FRANCE
Cru sauvage undertakes to take all necessary measures as quickly as possible to meet your expectations. We remind you that minors do not have the capacity to contract.

Jurisdiction :
The conditions of sale are governed by French law.

Terms of payment :
We accept payment by credit card (Visa, Mastercard, American Express), via the Stripe security system. We also accept payment by Paypal.

Contact us : E-mail : crusauvage(a)proton.me / Phone : +33 661721611 / Mail : Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – FRANCE

Confidentiality of your personal data:

In accordance with the French Data Protection Act (Loi Informatique et Libertés), the personal data you provide us with is processed and stored under conditions designed to ensure the security of the information. We take great care to protect your personal data, and do our utmost to respect this right.
We undertake to comply with all the provisions of the Code of Conduct for Direct Marketing Professionals concerning the protection of personal data.

France:

Orders are dispatched within 5 working days of payment. Your order will be delivered within 48-72 hours by recorded delivery or Colissimo suivi (delivery time not guaranteed). These times are for working days, excluding postal delivery problems.

Europe:
Orders are dispatched within 5 working days of payment to the following European destinations: Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway and Romania.

If your country is not listed, please send us your order request via our contact form and we’ll see what we can do. Wholesaler customers can also contact us by this means.

Your order will be delivered in at least 72 hours by Colissimo suivi (delivery time not guaranteed) or 48 – 72 hours by lettre suivie for parcels weighing less than 500g (delivery time and type of lettre suivie delivery not guaranteed). These delivery times apply to working days, excluding postal delivery problems.

Confidentiality of your personal data:
In accordance with the French Data Protection Act, the personal data you provide us with is processed and stored under conditions designed to ensure the security of the information. We take particular care to protect your personal data and do everything possible to respect this right.
We undertake to comply with all the provisions of the Code of Ethics for Direct Marketers regarding the protection of personal data.

Right of access and rectification:
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you.
To exercise this right, simply request it online or by post, indicating your surname, first name, address and if possible your customer reference: E-mail : crusauvage(a)proton.me / Téléphone : +33 6617271611 / Courrier : Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – France

Prospecting by e-mail:
In e-mail submissions, the identity, brand or commercial nature of these proposals will be clearly specified in the subject line of the message, which appears in the mailbox. At the bottom of the message, you will also find the possibility, by a simple click, to exercise your right to oppose the sending of any new prospecting message by e-mail.
In addition, any use of e-mail databases will be subject to verification of their declaration with the CNIL.

Data collected during the consultation of the site:
During its consultation, our site collects from software activated by your own computer (cookies), data on the date, pages consulted, the time of consultation as well as the computer address of your computer, the access provider, the search engine, the link at the origin of this consultation.
This collection allows us to improve the ergonomics of our site and to strengthen the effectiveness of our partnerships. You can prevent this collection by disabling this feature in your browser software. Even when this function is disabled, you still have the possibility to access our site.

Other information:
When you place your order, we record certain data (surname, first name and postal address) for the purpose of processing your request. Through us, you may receive proposals from other companies or organizations. If you do not wish to do so, simply contact us (indicating your first and last name, address and customer number or e-mail address) by e-mail or post. If you do not wish to receive these proposals and you indicate this to us when sending your data, we will respect your request.
If your child has registered information about him/her on our site and you wish to check, modify, update or delete it, please inform us: E-mail : crusauvage(a)proton.me / Téléphone : +33 6617271611 / Courrier : Cru sauvage – 12 rue du reclus 26410, Châtillon-en-diois – France