GENERAL TERMS AND CONDITIONS

General terms and conditions of sale

 

Validity period: Offers on the site are valid during their online presence.

Territorial scope: Offers are valid for any purchase made online to Metropolitan France and the following countries: Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway and Romania

Validation: When you click on the “Validate” button after the ordering process, you declare that you accept the order and all of these General Terms and Conditions of Sale fully and without reservation. The data recorded by crusauvage.com constitute proof of all transactions made by crusauvage.com and its customers. The data recorded by the payment system constitutes proof of financial transactions.

Availability: All products on the site are available and our offers are offered within the limits of available stocks. In case of unavailability of a product after placing your order, we will inform you by email or telephone within 48 hours (working days). You will then be able to request the cancellation of your order or the exchange of the missing product(s).

Satisfied or refunded: In case of complaint, you can contact us by: E-mail: tiai(a)hotmail.fr / Telephone: +33 7 81 87 87 12 31 / Mail: Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – FRANCE / Please mention your order reference when contacting our customer service.

Refund condition within 7 days:
1. The product is returned simply because you are not satisfied: refund of the product only, return costs at your expense.
2. The product is returned because it does not meet your expectations: refund of the product only, return costs at your expense.
3. The refund will be made within 15 days of receipt of the product(s) by postal mail to: Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – FRANCE.

Our guarantees:
We do our best to ensure that you are completely satisfied with our products and services. If you are not completely satisfied, we offer you a refund or replacement of the product(s) concerned. No return or replacement of a specialty will be accepted more than 10 days after the date of receipt.
To process your requests, we ask you to specify your first and last name, address, date and order number as well as your customer reference.
We will not be able to take into account an incomplete request.
Return of parcels: Cru Sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – FRANCE. Contribution to the shipping and processing costs.

Re-shipment costs:
In the event that a package is returned to Cru sauvage by the postal services, for one of the following reasons: “Unclaimed”, “Incomplete address”, “Does not live at the address indicated”, “Refused”, or for any other reason independent of an error or clumsiness of Cru sauvage, the costs of reshipment are the responsibility of the buyer.

Applicable law – disputes:
This contract is subject to French law. The language of this contract is the French language. In the event of a dispute, the court of Valencia shall have sole jurisdiction. These provisions do not deprive members living outside Metropolitan France of the application of the rules provided for in international conventions.

Dispute resolution:
Our Customer Service is at your disposal to resolve any dispute that may arise and to find an amicable solution. You can contact us by: E-mail: tiai(a)hotmail.fr / Telephone: +33 7 81 87 87 12 31 / Mail: Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – FRANCE
In the event that you are not satisfied with the amicable solutions proposed, we recommend that you contact the FEVAD or contact the competent court.

Delays in processing your order and its delivery:
For any shipment to France:
– Orders are shipped within 3 business days of their online validation.
After delivery, your order is delivered in:
– 48-72 Hours by Colissimo suivi (delay not guaranteed)
These times are for working days, excluding postal delivery problems and according to product availability.
For any shipment abroad:
Not foreseen at the time of the creation of this website. Please contact us:
E-mail: tiai(a)hotmail.fr
Telephone: 33 7 81 87 87 12 31 31
Mail: Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – FRANCE

Duties and taxes :
VAT
– The regulations are set by the European Union.
– Shipment to private individuals to a European Union country: Invoicing including French VAT for private individuals.
– Shipment to a European Union country to companies with an INTRACOM VAT number: Invoicing excluding VAT. Not currently planned on this site: please contact us.
– Shipping outside the European Union: Invoicing free of taxes and duties (any duties to destination are the responsibility of the customer). Not currently planned on this site: please contact us.

Customs duties at destination and import restrictions:
Any customs duties to be paid at destination shall be borne by the consignee. These duties are not the responsibility of Cru sauvage. It is therefore your responsibility to check with the local authorities for any import restrictions on the products you plan to order.

Data collected during the consultation of the site:
During its consultation, our site collects from software activated by your own computer (cookies), data on the date, pages consulted, the time of consultation as well as the computer address of your computer, the access provider, the search engine, the link at the origin of this consultation.
This collection allows us to improve the ergonomics of our site and to strengthen the effectiveness of our partnerships. You can prevent this collection by disabling this feature in your browser software. Even when this function is disabled, you still have the possibility to access our site.

Other informations:
When you place your order, we record certain data (surname, first name and postal address) for the purpose of processing your request. Through us, you may receive proposals from other companies or organizations. If you do not wish to do so, simply contact us (indicating your first and last name, address and customer number or e-mail address) by e-mail or post. If you do not wish to receive these proposals and we indicate this when sending your data, we will respect your request.
If your child has registered information about him/her on our site and you wish to check, modify, update or delete it, please inform us: E-mail: tiai(a)hotmail.fr / Telephone: +33 7 81 87 12 31 / Mail: Cru sauvage – 6 rapes from hospital 26410, Châtillon-en-diois – FRANCE
Cru sauvage undertakes to take all necessary measures as soon as possible to meet your expectations. We remind you that minors do not have the capacity to contract.

Competent jurisdiction :
The conditions of sale are governed by French law.

Terms of payment :
We accept payment by Credit Card (Visa, Mastercard, American Express), SEPA Direct Debit, Bancontact, SOFORT, Giropay EPS iDeal Przelewy24 (P24) and Multibanco via the Stripe security system,. We also accept payment by Paypal and check.

Contact us: E-mail: tiai(a)hotmail.fr / Telephone: +33 7 81 87 87 12 31 / Mail: Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – FRANCE

Confidentiality of your personal data:

In accordance with the French Data Protection Act, the personal data you provide us with is processed and stored under conditions designed to ensure the security of the information. We take particular care to protect your personal data and do everything possible to respect this right.
We undertake to comply with all the provisions of the Code of Ethics for Direct Marketers regarding the protection of personal data.

 

Shipping

France:

Orders are shipped no later than 3 business days after payment. After delivery your order is delivered in 48-72 Hours by Colissimo suivi (time not guaranteed) or 24 Hours by ‘lettre suivie’ for packages weighing less than 1 Kg (time and type of sending letter not guaranteed) The days are counted as working days, excluding postal delivery problems. 

 

Europe:

 Orders are shipped no later than 3 working days after payment to the following European destinations: Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway and Romania. 

If your country is not listed, please send us your order request via our contact form and we will see what we can do. Wholesale customers can also contact us through this channel.

After delivery, your order is delivered in minimum 72 Hours by ‘Colissimo suivi’ (time not guaranteed) or 48 – 72 Hours by ‘lettre suivie’ for parcels of less than 500g (time and type of shipping ‘lettre suivie’ not guaranteed) The days are counted as working days, excluding postal delivery problems.

Privacy policy

 

Confidentiality of your personal data:
In accordance with the French Data Protection Act, the personal data you provide us with is processed and stored under conditions designed to ensure the security of the information. We take particular care to protect your personal data and do everything possible to respect this right.
We undertake to comply with all the provisions of the Code of Ethics for Direct Marketers regarding the protection of personal data.

 

Right of access and rectification:
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you.
To exercise this right, simply request it online or by post, indicating your surname, first name, address and if possible your customer reference: E-mail : tiai(a)hotmail.fr / Telephone : +33 7 81 87 12 31 / Mail : Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – France

 

Prospecting by e-mail:
In e-mail submissions, the identity, brand or commercial nature of these proposals will be clearly specified in the subject line of the message, which appears in the mailbox. At the bottom of the message, you will also find the possibility, by a simple click, to exercise your right to oppose the sending of any new prospecting message by e-mail.
In addition, any use of e-mail databases will be subject to verification of their declaration with the CNIL.

Data collected during the consultation of the site:
During its consultation, our site collects from software activated by your own computer (cookies), data on the date, pages consulted, the time of consultation as well as the computer address of your computer, the access provider, the search engine, the link at the origin of this consultation.
This collection allows us to improve the ergonomics of our site and to strengthen the effectiveness of our partnerships. You can prevent this collection by disabling this feature in your browser software. Even when this function is disabled, you still have the possibility to access our site.

Other information:
When you place your order, we record certain data (surname, first name and postal address) for the purpose of processing your request. Through us, you may receive proposals from other companies or organizations. If you do not wish to do so, simply contact us (indicating your first and last name, address and customer number or e-mail address) by e-mail or post. If you do not wish to receive these proposals and you indicate this to us when sending your data, we will respect your request.
If your child has registered information about him/her on our site and you wish to check, modify, update or delete it, please inform us: E-mail: tiai(a)hotmail.fr / Telephone: +33 7 81 87 12 31 / Mail: Cru sauvage – 6 viol de l’hôpital 26410, Châtillon-en-diois – France